HELP CENTER

Questions, Answered

Find answers about ordering, photos, production, shipping, and support.

Gallery-Printed, 2D Hand-Painted, and 3D Hand-Sculpted. Each product page explains craft, surface, and timeline.
Minimalist, Royal, Pet Personas, and Pet World Tour. Roles, destinations, and royal titles are selected as variants.
Most portraits support 1–4 pets. For larger groups or special compositions, contact us for a custom order.
Yes — name, date, or a short memorial line can be added where the product options allow.
Many products let you set background and outfit preferences at checkout or during preview feedback.
Variants cover the standard range. For special requests beyond that, contact us for a custom order review.

Clear focus on eyes, nose, and markings, with natural light and a readable face angle works best.
Often yes — our team reviews every upload. We can’t restore every blurry image, and may ask for an alternate if needed.
Yes. You can upload a group photo or separate photos for each pet.
Most first drafts are ready within about 72 hours, depending on medium and current volume.
You can request edits on your preview before final approval. Exact revision limits and any paid rounds will match the policy shown at checkout and on our support pages.
Only after you approve the final preview. We do not move to final production without your confirmation.

Contact Us

As a guide: Gallery-Printed is often about 1 week after approval; Hand-Painted and Hand-Sculpted are often about 2–3 weeks. Confirm current lead times on the product page.
Rush may be available on select products when capacity allows. Eligibility and deadlines are confirmed at checkout.
Orders ship from our New York or Hong Kong fulfillment flow based on your address and product type.
Yes, we ship internationally with tracking. Shipping rates outside free-shipping regions are calculated at checkout.
Free standard shipping regions follow the current Shipping Policy. Please check that page or contact us for your destination.
Yes. Once shipped, tracking details are sent to your order email.

Track Order

Materials depend on medium: professional print surfaces for Gallery-Printed, painted canvas for 2D, and mineral relief materials for 3D. Product pages list the specifics.
Keep out of prolonged direct sun and moisture. Dust gently. Framing and hanging hardware guidance is included with framed products.
Screens vary. We match the approved preview as closely as materials allow. Contact support if something looks wrong on arrival.
Contact us with photos of the packaging and artwork. Damage in transit is handled under our shipping protection / refund policy.

Use the preview stage for likeness feedback before approval. After production, contact support so we can review options under our satisfaction policy.
Contact support with your order number and photos. We’ll arrange correction according to our returns policy.
Remake, replacement, and refund cases follow the Refund Policy and Shipping Policy. Reach out with your order details and we’ll guide next steps.
Use the Contact page, email, or live chat when available. Include your order number for the fastest help.

Contact Support

Still need help?

Our support team can help with photos, orders, shipping, and aftercare.