Privacy policy
At Luminipet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, place an order, or use our services.
Information Collection
We collect personal information when you place an order, create an account, subscribe to our newsletter, upload pet photographs, or interact with our website. The information we may collect includes:
- Personal information, such as your name, email address, phone number, billing address, and shipping address.
- Payment and billing information processed through our authorized payment providers.
- Pet photographs, reference images, design preferences, and customization details required to create your personalized artwork.
Order history, customer inquiries, and communication records.
- Website usage information, including device details, cookies, and browsing activity.
Use of Information
We use the information we collect to:
- Process orders, payments, and deliveries.
- Create custom pet portraits and personalized products based on your preferences.
- Provide design previews, manage revisions, and communicate order updates.
- Improve our website, products, and customer experience.
- Send promotional emails and special offers in accordance with your preferences and applicable law.
- Provide customer support and respond to inquiries.
- Maintain website security, prevent fraud, and comply with legal obligations.
Information Protection
We use reasonable security measures designed to protect your personal information against unauthorized access, misuse, loss, or disclosure.
Our online store is powered by Shopify, and payments are processed through authorized payment providers using security measures designed to protect online transactions.
Access to personal information is limited to those who reasonably need it to fulfill orders or provide our services. However, no method of online transmission or electronic storage is completely secure.
Information Sharing
We may share necessary personal information with trusted service providers, including payment processors, artists, production partners, shipping companies, and customer support providers, to process and fulfill your orders.
We may also share certain information with analytics, email marketing, and advertising providers to support our website and marketing activities.
Under some privacy laws, certain advertising-related data sharing may be considered a sale or sharing of personal information.
We do not use customer-submitted pet photographs or personalized artwork in public promotional materials without obtaining permission.
Where applicable, you can manage certain advertising-related data sharing preferences through our Your Privacy Choices page.
User Rights
Depending on your location and applicable privacy laws, you may have the right to access, correct, or request deletion of your personal information.
You may also have the right to withdraw consent, request a copy of certain information, or opt out of certain uses of your information, including targeted advertising.
To exercise your privacy rights, please contact us at support@luminipet.com. We may need to verify your identity before processing your request.
Cookies
Our website uses cookies and similar technologies to enhance your shopping experience, remember preferences, analyze website performance, and support relevant advertising.
You can manage certain cookie preferences through your browser settings or available website privacy controls. Please note that disabling cookies may affect some website features.
Where required by applicable law, we recognize Global Privacy Control signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updates will be published on this page, and we will provide additional notice when required by applicable law.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Luminipet — Custom Pet Art Studio
Email: support@luminipet.com
WhatsApp: +1 (470) 443-8036
Website: https://luminipet.com